Sanctuary
Unexpected Places Where God Found Me
Shipping
We currently ship to contiguous United States, Alaska, and Hawaii.
- Free shipping on orders over $99
- Gifts or items containing matches are not eligible for shipping to Hawaii or expedited shipping.
- Hand Sanitizer is not eligible for shipping to PO Boxes, Alaska, Hawaii, or Puerto Rico. Ground only, and no expedited shipping available.
Orders are processed and shipped Monday-Friday. Fulfillment may take 3-5 business days (though we will do our best for it to be faster).
We primarily ship via USPS. Other carriers may be used for PO Boxes or specific shipping arrangements. Additional shipping charges may apply if an order is returned to us by the carrier.
Please email customerservice@thistlefarms.org for more information.
Return Policy
We offer a 30 day return window for product purchased from ThistleFarms.org, The Shop At Thistle Farms or at an official Thistle Farms pop-up event. For exchanges, please process a return and re-order the item you wish to receive.
Updated May 27, 2025.
Thistle Farms’ dedication to using natural ingredients keeps our products fresh for a shorter period of time. Our products are only guaranteed when purchased directly from
- ThistleFarms.org
- The Shop at Thistle Farms
- A Thistle Farms pop-up event
For issues with Thistle Farms products purchased from other retailers, please contact that retailer directly for a replacement or refund.
If you are not completely satisfied with your purchase, you can send it back for a full refund within 30 days of receiving your order. To be eligible for a return, we require a receipt or proof of purchase, and your item must be unused and in the same condition that you received it.
A pre-paid shipping label will be provided and a $7 shipping cost dedicated from the refund. Once your return is received and inspected, we will send an email to notify you when your refund has been processed.
The only items we cannot issue a refund on are items purchased that have been marked down, gift cards, special orders, and shipping charges.
Exchange Policy
We are only able to process returns at this time. If you would like to exchange a product, please follow our return policy above.
You can re-order at any time during this process.
NOTE: When shipping an item valued over $75 on your own, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
You may also like
Your Support In Action
It's a small act, but one that has the power to heal.
