Shipping rates are calculated at checkout. Due to the handmade nature of our products, orders typically ship 5-7 business days from purchase. Orders are processed and shipped Monday-Friday. A shipping confirmation email will be sent to you once your order has shipped. Thistle Farms does not ship internationally.
Thistle Farms wants you to love your product as much as we loved manufacturing it. If you are not satisfied and need to return or exchange any purchase, send us an email at firstname.lastname@example.org, and we will promptly respond.
We will accept returns for up to 30 days after your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. The only items we cannot issue a refund on are items purchased on sale, gift cards, and shipping charges.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send an email to notify you when your refund has been processed.
Exchanges will be accepted up to 30 days of purchase for any unused product. In your shipment, please specify what you would like instead. Once you have returned the original to us and it is received and processed, we will ship the replacement item.
To return or exchange your product, you should mail your product to:
5122 Charlotte Ave
Nashville, TN US 37209
Please note: Customers are responsible for shipping costs for returns and exchanges. When shipping an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.