Cafe Shift Lead

Cafe Shift Lead

Job Description: Shift Lead

The shift lead is responsible for assisting the Café manager, maintaining a positive environment, providing efficient and friendly service to ensure a quality experience for customers and employees. Shift managers assist in training, customer service, practicing safe work procedures, and product knowledge and education

Duties & Responsibilities


  • Ensures café runs smoothly and efficiently

  • Provides and staggers employee breaks

  • Fills in, when necessary for call outs and/or busy times (BOH & FOH)

  • Refunds, adjusts, etc. corrects mistakes on Square

  • Communicates efficiently and effectively with FOH and BOH

  • Report (and/or resolve, if possible) all problems to MOD

  • Ensure all cleaning tasks and chores for the day are completed

  • Trains all FOH employees on proper standards for food/drink preparation and cleanliness

  • Serves as leader of FOH staff

  • Delegate FOH duties as necessary


  • Complete action steps for productivity, production, quality, cleanliness and customer service standards as given by Operations Manager

  • Ensure all drink recipes and printed standards are accurate and up-to-date

  • Plan and prepare accordingly for all in house tea parties, boxed lunches, or large reservations

  • Ensure proper use and maintenance of all FOH equipment

  • Identify best operating practices

  • Review operations and staff to identify any problems, concerns or opportunities for improvement and discuss with Operations Manager


  • Ability to assist in inventory procedures

  • Must posses sense of urgency

  • Must be able to operate Square system

  • Pleasant, polite manner and a neat and clean appearance

  • Detail-oriented

  • Ability to motivate employees to work together as a team to ensure that food and service meet appropriate standards

  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities

  • Must possess good communication and interpersonal skills

Working Conditions

  • Typical work week- 40 hours/week

  • Position requires prolonged standing, bending, stooping, twisting, lifting 25 lbs or more, and repetitive hand/wrist motion

  • Work with hot, cold and hazardous equipment

Benefits include: contributory Medical insurance, Dental, Vision and Life Insurance. 401k with company match, generous paid time off, paid holidays and various employee discounts.

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